Our privacy commitment
This site is owned by a pharmaceutical company (“Sponsor”). The Sponsor is committed to maintaining the accuracy, security and privacy of Personal Information in accordance with applicable Canadian privacy laws. This policy applies to the collection, use of and disclosure of Personal Information by the Sponsor. This policy, and the website(s) on which this policy appears, is intended for Canadian residents.
What is personal information?
Canadian privacy laws define Personal Information broadly as information about an identifiable individual or as information that allows an individual to be identified. For the purposes of this policy, Personal Information means information about an identifiable individual, as may be defined from time to time in applicable privacy laws (“Personal Information”). Personal Information includes personal health information which you provide to us or ask others to provide to us.
What personal information do we collect?
The types of Personal Information that the Sponsor may collect, use and disclose about you includes, (where applicable), your name, address, telephone number and facsimile number, cellular telephone number, email address, date of birth, insurance information, name of your physician, payment information, other contact information and possibly information about your health. Some of our websites might require you to register in order to log in, in which case you will be required to provide personal information about yourself to us. Typically, the information we ask for includes some of the following, but this list is not exhaustive:
Contact details, such as your name and e-mail/postal address.
Basic information about you, such as age and gender.
Health and treatment data, including biometric information.
Other information may also be requested, when relevant, and could include information about lifestyle or the household you live in as these impact aspects of managing medical conditions, or information regarding your education and employment history if you are seeking a position with us.
Whenever we ask you for any Personal Information that can be used to identify you as an individual, we provide an explanation as to why we gather the information, how we gather it, how we store it, and how we plan on treating and using it.
We will only gather and store Personal Information for the purpose stated during the gathering process and for such other purposes permitted or required by applicable law. When we finish processing your information for the stated purpose, we will erase and destroy it, following any legal or the Sponsor's retention periods, to help ensure your privacy.
There is always a lot of information that a company can ask you for, but the Sponsor will only ask for information where there is a clear and necessary need for that information, which is clearly and adequately explained to you.
Why do we collect your personal information?
In general, the Sponsor collects, uses and discloses Personal Information in order to provide our customers with our products and services including to administer service contracts. More specifically, the Sponsor may collect, use and disclose your Personal Information for the following purposes:
to providers, financial institutions, and affiliates, in order to provide ongoing products and services, administer accounts, make and receive payments, and fulfill contractual obligations;
to communicate with, understand and respond to website visitors, customers and potential customers’ needs and preferences, and improve the website experience;
to conduct surveys, promotions, research and statistical analysis;
to facilitate customer service assistance;
to distribute our newsletters, promotional information and other material to registrants that have voluntarily enrolled on our mailing list and/or e-mailing list;
to develop, enhance, market, sell, provide and inform you of the Sponsor's products and services;
to communicate with you regarding other consulting or business opportunities;
to update and verify our databases and information provided by third parties;
to develop and manage our databases;
to handle or conduct litigation and/or investigations, and comply with government (regulatory, judicial, legislative) requests or orders;
to respond to your requests, questions or inquires;
to create a record of complaints and adverse event reports relating to our products and reporting these to the relevant regulators, related companies, or other third parties; administering disease awareness and management programs, or similar programs;
to provide patient support and/or meetings;
to conduct market research, including without limitation with relation to health economic data and other demographic matters; in the case of healthcare professionals, supplying you with clinical evaluation materials regarding our products, administering clinical trials, continuing education, conferences, panels, or seminars you agree to participate in;
to otherwise operate our business in the normal course and managing risks, including for auditing and security purposes
to create aggregated, de-identified information for analytical or reporting purposes; as permitted by, and/or to comply with, any legal or regulatory requirements or provisions;
to evaluate you for a position to which you have applied, or other positions that may become available in the future; and for any other purpose to which you consent.
To whom do we disclose your personal information?
We will not sell, lease or rent your Personal Information or our customer lists.
We keep your Personal Information, questions, and transactions with us confidential; and we employ the appropriate security safeguards.
However, from time to time, the Sponsor may disclose your Personal Information to:
service providers, including an organization or individual retained by the Sponsor to perform functions on its behalf, including, but not limited to, marketing, data processing, document management and office services;
service providers providing offsite servers to store information;
a person who, in the reasonable judgment of the Sponsor, is providing or seeking the information as your agent;
any other third party or parties, where you consent to such disclosure or where disclosure is required or permitted by law.
We reserve the right to transfer any Personal Information we have about you in the event that we merge with or are acquired by a third party. We may also disclose your Personal Information to third parties if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law or policies; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) to protect our rights, safety or property; or (iv) to investigate security breaches or cooperate with government authorities pursuant to a legal matter.
Personal Information you provide to us may be transferred outside of your province of residence, and outside of Canada, including to our offices in the U.S., the European Union, and/or Japan. You agree that by providing us with your Personal Information, your Personal Information may be subject to the laws of such jurisdictions, regulations and/or court orders and may be disclosed to third parties or authorities in complying with the laws, regulations and/or court orders of such jurisdictions.
How do we collect and use information through automatic means?
Where do we store your personal information?
Your Personal Information is stored in secured locations and/or on servers, including in locations and servers located in Mississauga, Ontario, Woodcliff Lake and Totowa, New Jersey, as well as Research Triangle Park, North Carolina, or at the locations of our service providers or U.S. affiliates.
How do we protect your personal information?
How can you obtain access to your personal information?
Upon your written request, and subject to certain exceptions, the Sponsor will give you access to the Personal Information we hold about you. Access requests should be sent to the Sponsor's Privacy Officer using the contact information outlined below.
If access to your Personal Information is denied, the Sponsor will notify you in writing, give reasons for the denial, and inform you of the recourses open to you. If access is granted, the Sponsor will give you a reasonable opportunity to review your Personal Information. Your Personal Information will be provided to you in an understandable form within a reasonable time, generally within 30 days. The Sponsor may extend such 30-day period by up to an additional 30 days in certain circumstances, including in cases where meeting the time limit would unreasonably interfere with the activities of the Sponsor or the time required to undertake any consultations necessary to respond to your request would make the time limit impracticable to meet. You will be able to challenge the accuracy and completeness of your Personal Information and have it amended as appropriate.
Children and parents
The Sponsor does not typically collect Personal Information from children. If a child has already provided us with Personal Information, his or her parent or guardian may contact us for the purpose of deleting this information.
Third party websites
How can you obtain further information regarding this policy?
Date last revised: December 4, 2015